Commuters parked all day at the Red Line garage are a good chunk of our overnight work. The car sits in the cold from seven in the morning to eleven at night, the driver comes down the stairs, and nothing happens. That's a jump start most of the time. Low clearance on some decks means the flatbed stays at street level and we winch the car out instead.
Then there's the Split. I-93, Route 3 and Route 24 knotted together, and the calls off it are rarely simple — we get the vehicle clear of live traffic first and sort the rest after. South Shore Plaza is the other constant: keys locked in the car by an entrance nobody can describe, dead batteries in the deck, and cars abandoned in the outer lot. Route 37 and Quincy Ave fill in the rest.
Getting a tow off the Braintree Split safely
My car died in the Braintree Red Line garage — can a tow truck actually reach it?
Usually, yes. Most decks take a truck, though the lower clearance levels don't, and in that case we winch or push the vehicle out to where the flatbed can load. Tell the dispatcher which level and which side you're on — that garage is bigger than it looks and it saves a lot of circling.
I broke down on I-93 near the Split. What should I do while I wait?
Stay belted in with the hazards on if you're in a live lane, and get out on the passenger side only if you're well onto the shoulder. Traffic there merges from three highways and doesn't leave much room. Give us a mile marker or the last exit you passed so we come at you from the right direction.
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Whether you're at home, at work, or on the road in Braintree, one call connects you with us.