Boston Towing Service dispatches from its East Boston yard and covers 22 communities. There is no fixed ETA: arrival depends on your distance from the yard, current traffic, and truck availability. Call with your exact location for a live estimate. Current hours: Mon–Fri Open 24 hours, closed Sat–Sun.
Why doesn't the company quote one number for every call?
A single flat number for all 22 communities the company covers would be a guess dressed up as a promise. Traffic moving through Boston at 8am looks nothing like traffic at 2am, and a call from a neighborhood close to the East Boston yard resolves faster than one from the far edge of the coverage area.
Dispatch gives you an estimate once it knows where the nearest available truck actually is — that's the only number worth trusting, and it's why this page doesn't print one upfront.
Does it matter where in the 22-town coverage area you're calling from?
Yes. East Boston, where the yard sits, is the center of gravity for dispatch — calls from close-in neighborhoods typically see a truck sooner than calls from the outer edge of the 22 communities the company covers. That's not a guarantee about any specific town; it's the geometry of running trucks out of one yard across a metro-sized footprint.
What happens if every truck is already on a call?
Dispatch doesn't run a first-come waitlist. It reroutes based on which truck is closest to finishing its current job, not which caller phoned first, so two calls placed minutes apart can get very different wait times depending on what's already on the board.
If the whole fleet is out — rare, given the company runs Mon–Fri Open 24 hours, closed Sat–Sun — the honest answer is a longer wait than any generic number would suggest. That's the tradeoff of a real answer over a marketing one.
How do I get an exact ETA before the truck leaves the yard?
Call (781) 557-4323 — dispatch checks the closest available truck's actual position and gives you an estimate based on that, not a canned number. Have your cross street or a nearby landmark ready; it pins down your location faster than a general description does.
Is response faster for calls near East Boston than for the rest of the coverage area?
Generally, since East Boston is where the trucks are based, but it isn't guaranteed — a truck already out on a job in East Boston can leave a farther town waiting less than a closer one. Distance is one factor in the estimate, not the only one.