Whether insurance covers a tow depends on the policy, not the tow truck company. Most standard auto policies don't include towing unless you added a roadside assistance rider or carry comprehensive coverage with a towing benefit; without one, you pay Boston Towing Service directly and file for reimbursement afterward if your policy allows it.
What kinds of policies actually cover it?
Roadside assistance riders are the most common path — they're an add-on, not something bundled automatically, so it's worth checking your declarations page rather than assuming you have one.
Comprehensive coverage sometimes includes a towing benefit to the nearest repair shop, but liability-only policies — the legal minimum in most states — typically exclude towing altogether.
Do you bill my insurance directly?
Boston Towing Service collects payment at the time of the tow. If your policy reimburses towing costs, keep the receipt and start the claim with your insurer afterward — it's worth calling them before you're stuck on the shoulder, not after, so you know what they'll actually cover.
The company is based at 175 William F McClellan Hwy in East Boston and carries a 5.0-star rating from 26 Google reviews, in case you want to check who's showing up before you hand over a receipt.
Who do you call first — the tow company or the insurer?
If the car is broken down or just in an accident, call the tow company directly rather than waiting on hold with insurance while you sit on the shoulder. If the vehicle has already been towed by police or a private lot, the number you need is usually on the impound slip or posted sign, and that may be a different company entirely.
Does AAA or roadside assistance cover towing with any company?
Usually yes, up to the mileage or dollar cap on your plan, and you're generally not required to use the plan's own trucks. Confirm your plan's per-tow limit before you call so there's no gap you have to cover yourself.
What if I don't have towing coverage?
You pay Boston Towing Service directly for the tow, then submit a claim to your insurer only if your specific policy allows reimbursement — many liability-only policies don't. Call (781) 557-4323 to get the tow moving first and sort out reimbursement once your vehicle is safe.
Can insurance companies or property managers set up an account?
Yes — insurers, dealerships, and property managers can set up contract or account towing instead of paying per job. Ask when you call to have an account set up ahead of time.