Parking enforcement towing in Boston removes vehicles that violate a lot's posted rules, and it only works if the property owner has authorized it and the signs are visible. If your car was taken, call the towing company first, because the vehicle has to be located before it can be released.
Two people read this page: the one whose car is gone and the one who asked for it to go. Both are better off with the same thing, a clear record of what was posted and when.
If you manage a lot, get the rules on signs at the entrance and keep dated photos of each violation before any call is made. If you are the owner of the missing car, ask exactly where the vehicle was taken and what is needed to get it back.
My car was towed. What do I do first?
Confirm it was towed and not stolen by calling the property manager or the towing company named on the nearby sign. Have your plate number and the exact spot ready.
Before paying anything, ask what the release fee covers and what forms of payment are accepted. Bring your ID and proof that the car is yours.
What should a property manager have in place before a tow?
A written authorization for the towing company, signs that state the rule, and a photo showing the vehicle in violation. Without those, a dispute turns into your word against theirs.
Boston Towing Service is reached on the phone listed on this site. Ask what it needs from you before a vehicle is removed from your property.
Does a snow emergency change what gets towed?
Check the City of Boston's notices for a declared snow emergency. Parking that was fine yesterday can become a violation the same day, and that is the usual way people end up retrieving a car.
How do I find a car that was towed in Boston?
Call the number on the sign at the lot, or the property manager. If you cannot find either, ask a towing company whether it removed a vehicle from that address. Have the plate ready.
Can a business tow cars from its own lot?
Generally yes, when it has authorized a tower and posted clear signs. Confirm the exact requirements before you start, and keep photos.